Returns Policy

 

As a small family-run business, we pride ourselves on our personal, outstanding service. We want to make sure that you are entirely happy with both your tiles and experience with us.

With that in mind, we are happy to offer a refund on our antique tiles if you are not satisfied with them when they arrive at your home.
Unfortunately none of the delivery costs will be refundable, and you will need to ensure that the tiles are returned to us at our storage facility (situated near Woking, Surrey) in the same condition that they were delivered to you.

If you order new tiles from our factory in Spain, they will be hand-made especially for you. Sadly this means that all of these costs will be non-refundable since they are made to order. If you would like us to send you an example of a new tile before you make an order, please do get in touch with us.

Our lime paints are not refundable but please contact us if you would like some samples sent to you before you place an order. Also we have sample booklets which we can send to you free of charge. Please see our “About Lime Paints” page for further detail.

This does not affect your statutory rights.

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